Effective Patient Scheduling is not just about managing Patient Appointments. Effective capture of Patient information for determination of eligibility, obtaining prior authorization, and determining patient liability upfront is critical for improving collections. Additionally, the information captured during the process enables the caregivers to plan the delivery of care and reduce the long waiting time that patients typically experience. It is, therefore, imperative that the patient engagement process is coordinated across multiple channels – Web, Phone, Portal, and even chat.